Privacy Policy

For the purposes of applicable data-protection laws, ZexusPro Limited is the data controller responsible for your personal information.

We use your personal information to: provide and operate the Platform, including creating and managing accounts, listings, bookings, transactions, payouts, and customer support; verify identity and prevent fraud, including conducting KYC checks, verifying Pros and other users, and detecting or preventing fraudulent or unlawful activity; process payments, including facilitating payment processing, settlements, refunds, chargebacks, and payouts through approved payment providers; communicate with you, including transactional messages, service updates, security alerts, support responses, and administrative communications; improve the Platform, including analyzing usage patterns, conducting research, testing new features, and improving user experience, security, and performance; comply with legal obligations, including regulatory, tax, accounting, and legal requirements, and responding to lawful requests from authorities; enforce our terms, including the Terms of Use & Marketplace Rules, this Privacy Policy, and other policies; and protect rights and safety, including protecting the rights, property, or safety of ZexusPro, our users, or others.

We will not use your personal information for purposes incompatible with these without your consent or as required by law.

Under applicable data-protection laws, we rely on: contractual necessity, where processing is necessary to perform our contract with you (for example, to provide the Platform and process transactions); legal obligation, where processing is necessary to comply with applicable laws and regulations (for example, tax, anti-money-laundering, or consumer-protection laws); legitimate interests, where processing is necessary for purposes such as fraud prevention, security, and Platform improvement, provided these interests are not overridden by your rights; and consent, where required by law, for specific processing activities (for example, certain cookies or marketing communications). You may withdraw consent at any time.

We may share your personal information with: other users, as necessary to facilitate transactions (for example, sharing your name, contact details, and transaction information with a Pro or Client); payment and payout providers, to process payments, settlements, refunds, chargebacks, and payouts (for example, Paystack, FirstBank, and other financial institutions); verification and identity providers, to verify your identity, business registration, or professional qualifications (for example, Smile ID, Prembly, and other KYC partners); service providers and contractors who assist us with hosting, infrastructure, analytics, customer support, fraud prevention, security, and communications; regulators and authorities, where required by law, regulation, court order, or lawful request (for example, NDPC, FCCPC, CAC, EFCC, or law enforcement); professional advisors, including lawyers, auditors, accountants, and other advisors bound by confidentiality obligations; and successors, in connection with a merger, acquisition, restructuring, or sale of assets, where personal information may be transferred as part of the business.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable data-protection laws.

We retain your personal information only for as long as necessary to provide the Platform and complete transactions, comply with legal, tax, accounting, and regulatory obligations, resolve disputes and enforce our terms, and protect against fraud and abuse.

Typical retention periods: active accounts, for as long as your account is active, plus up to 7 years thereafter for legal and tax purposes; transaction records, up to 7 years after the transaction date; verification records, for as long as necessary to verify identity and comply with KYC obligations, plus up to 7 years thereafter; dispute records, up to 7 years after dispute resolution; marketing data, until you withdraw consent or opt out.

We may retain certain information for longer periods where required by law or for legitimate business purposes (for example, fraud prevention).

Subject to applicable law, you have the right of access, to request a copy of the personal information we hold about you; the right to correction, to request correction of inaccurate or incomplete information; the right to deletion, to request deletion of your personal information in certain circumstances; the right to restriction, to request restriction of processing in certain circumstances; the right to data portability, to receive your personal information in a structured, commonly used format and transmit it to another controller, where applicable; the right to object, to processing based on legitimate interests or direct marketing; the right to withdraw consent at any time where processing is based on consent; and the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

To exercise these rights, contact us at privacy@zexuspro.com. We will respond within a reasonable timeframe and may request additional information to verify your identity.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, destruction, or accidental loss, including encryption of data in transit and at rest where appropriate, access controls and authentication mechanisms, regular security assessments and monitoring, employee training on data protection and confidentiality, and contracts with service providers requiring appropriate security safeguards.

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you and take appropriate steps in the event of a data breach as required by law.

Your personal information may be transferred to, stored, or processed in countries outside Nigeria, including countries that may not have data-protection laws equivalent to those in Nigeria.

Where such transfers occur, we will ensure appropriate safeguards are in place, such as contracts with recipients incorporating standard data-protection clauses, transfers to recipients certified under recognized data-protection frameworks, or other safeguards permitted under applicable law.

By using the Platform, you consent to such transfers as described in this policy.

We use cookies and similar technologies to collect information about your browsing activities on the Platform. This information helps us remember your preferences and settings, understand how you use the Platform, improve user experience and performance, deliver relevant content, and analyze traffic and usage patterns.

For detailed information about the types of cookies we use, their purposes, and how you can manage or disable cookies, please see our Cookie Policy.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information and terminate the account.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at privacy@zexuspro.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes will be communicated through the Platform, by email, or via a notice on the website before the changes take effect.

Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

• Data & Privacy: privacy@zexuspro.com, Data access requests, KYC record updates, NDPA compliance.
• General Support: support@zexuspro.com, General help, account onboarding, and navigation questions.
• Disputes & Resolutions: disputes@zexuspro.com, Payment issues, milestone disagreements, or unfulfilled deliverables.
• Trust & Safety: trust@zexuspro.com, Anonymized trust reports, circumvention attempts, fraud or scams.