Community Standards & Prohibited Activities Policy

ZexusPro is intended to be a trustworthy, transparent, respectful, and safe environment. Users must: be truthful; act in good faith; treat others respectfully; communicate clearly; honour accepted transaction terms; keep listings and profiles accurate; protect confidential information; use approved payment channels; cooperate with verification; provide evidence honestly; report safety, fraud, or abuse concerns promptly; and comply with applicable law.

Users must not use ZexusPro to deceive, exploit, threaten, harm, defraud, or unlawfully obtain an advantage over another user.

Users must: use their true identity or authorised business identity; provide accurate account information; use only accounts they are authorised to access; keep account credentials secure; update information when it changes; and complete requested KYC processes.

Users must not: impersonate another person or company; use false or stolen identity documents; create multiple accounts to evade restrictions; sell, rent, or transfer an account; allow another person to use an account without authorisation; use another person's bank or payment information unlawfully; or misrepresent verification status.

Every service, profile, offer, quote, review, and transaction record must be accurate and not misleading. Users must not misrepresent: identity; qualifications; experience; business registration; ownership; price; availability; delivery date; service scope; completion status; inspection results; or reviews or ratings.

A user must correct or update information when it becomes materially inaccurate.

Users must not: threaten or intimidate another person; harass or stalk another user; use hate speech; make discriminatory remarks; make sexual or degrading comments; publish private information without permission; extort another user; repeatedly contact someone after being asked to stop; use abusive or threatening language in a dispute; or encourage violence or unlawful conduct.

ZexusPro may restrict communication features or suspend accounts where conduct creates a safety or harassment risk.

Users must not discriminate against another person on the basis of unlawful or protected characteristics. This includes discrimination in access to services, service delivery, pricing, communication, hiring or engagement, reviews, and account treatment.

A user may impose legitimate service requirements where they are lawful, relevant, objectively justified, and clearly disclosed.

The following conduct is prohibited: fake identities; fake businesses; fake listings; fake reviews; fake payments; fake delivery evidence; fake inspection reports; false completion claims; false refund claims; payment manipulation; chargeback abuse; account takeover; phishing; identity theft; document falsification; concealment of material facts; and use of stolen cards, bank accounts, or credentials.

ZexusPro Limited may pause transactions, preserve evidence, restrict accounts, and report suspected criminal conduct to relevant authorities.

Users must use approved payment and payout methods. Users must not: ask another user to pay outside the platform to avoid fees or protections; submit false proof of payment; attempt duplicate payments; manipulate payment release; falsely claim that work is complete; initiate dishonest chargebacks; use ZexusPro to launder money; receive or transfer funds on behalf of an undisclosed third party without authorisation; or use the platform to evade sanctions, tax, foreign-exchange, or financial-control requirements.

Users must not use ZexusPro introductions, listings, communications, or contact information to move a transaction off-platform for the purpose of avoiding ZexusPro commissions, payment controls, verification, dispute procedures, refund obligations, transaction records, or user-safety protections.

ZexusPro Limited may apply warnings, recover applicable fees, restrict accounts, or terminate access for circumvention.

Users must not offer, request, or deliver services that are illegal, fraudulent, harmful, deceptive, unsafe, infringing, designed to facilitate crime, or designed to evade law, regulation, tax, or professional requirements.

Restricted or prohibited categories may include: unlicensed medical diagnosis or treatment; unlicensed legal services; unlicensed investment, lending, insurance, or financial services; fraudulent academic work or impersonation; examination or test cheating; identity-document creation or alteration; hacking, credential theft, or unauthorised access; malware development or distribution; money laundering or concealment of funds; weapons or explosives-related services; facilitation of drug trafficking; sexual exploitation or trafficking; services involving children that create safety risks; services that facilitate harassment or surveillance; counterfeit or pirated content; copyright infringement; sale or distribution of stolen materials; dangerous work by an unqualified person; and services that materially endanger a Client, worker, or the public.

ZexusPro Limited may permit certain regulated categories only where the Pro provides satisfactory evidence of qualifications, licences, permits, insurance, and legal authority.

Users must not upload, use, or distribute content that infringes another person's copyright, trademark, patent, trade secret, privacy rights, publicity rights, confidential information, or other legal rights.

Users must not use another user's documents, personal information, business records, photographs, or confidential materials outside the transaction without authorisation.

Users must: use personal data only for legitimate transaction purposes; protect information received through ZexusPro; avoid publishing another person's personal information; avoid requesting unnecessary identity or financial information; delete or return information when it is no longer required, where appropriate; and report suspected misuse or exposure of personal data.

Users must not use ZexusPro to collect personal information for harassment, fraud, unauthorised marketing, surveillance, or identity theft.

Users must act reasonably to protect themselves and others. For services performed at a home, office, worksite, or other location: the Client must provide reasonably safe access; the Pro must have the competence and equipment required for the work; a party may stop work where there is a serious safety concern; hazardous conditions should be disclosed in advance; appropriate protective equipment and precautions should be used; and serious incidents should be reported to ZexusPro promptly.

ZexusPro is not an emergency-response service. In an immediate emergency, contact the relevant emergency authority.

Reviews must be based on genuine experience. Users must not: create fake reviews; pay for positive reviews; threaten a person to obtain a review; offer benefits in exchange for a misleading review; review a transaction they did not experience; publish confidential information; use reviews to make unlawful threats or discriminatory remarks; or coordinate rating manipulation.

ZexusPro Limited may remove reviews, limit review access, or restrict accounts where review abuse is suspected.

Users may report suspected violations through:

• General support: support@zexuspro.com
• Disputes and resolutions: disputes@zexuspro.com
• Data and privacy: privacy@zexuspro.com
• Trust and safety: trust@zexuspro.com

A report should include your name and account details, the relevant account, listing, or transaction reference, a description of the conduct, date and time, evidence if available, any immediate safety or financial risk, and the action requested.

Do not knowingly submit false or malicious reports.

ZexusPro Limited may investigate reported or suspected violations by reviewing listings and profiles, reviewing platform messages, reviewing payment and transaction records, requesting documents or explanations, verifying identity or business information, contacting affected users, requesting inspection or expert evidence, and cooperating with payment providers, regulators, advisers, or authorities.

ZexusPro Limited may limit disclosure of investigation details where necessary to protect privacy, safety, evidence, legal rights, or the integrity of the investigation.

Depending on the seriousness and circumstances of a violation, ZexusPro Limited may: issue a warning; request correction of information; remove or edit content; remove a listing; hide a profile; restrict messaging; require additional verification; pause a transaction; delay payout where permitted; restrict payment features; cancel a transaction; require a refund or corrective action; recover applicable fees or losses where permitted; suspend an account temporarily; permanently terminate an account; or refer the matter to a payment provider, regulator, law-enforcement body, or other authority.

The severity of the action may depend on actual or potential harm, whether the conduct was intentional, previous violations, cooperation with the investigation, whether the user corrected the issue, and risk to users, funds, data, or the platform.

Where appropriate, a user may request review of an enforcement decision by contacting support@zexuspro.com. A request should include account information, the relevant decision or transaction reference, an explanation of the appeal, corrective action taken, and supporting evidence.

ZexusPro Limited may uphold, modify, or reverse an action. Some urgent actions may remain in effect while an appeal is reviewed.

Users must not retaliate against another person for making a good-faith complaint, reporting suspected fraud or abuse, participating in an investigation, raising a legitimate dispute, exercising privacy or consumer rights, or requesting a refund under applicable terms.

Retaliation may result in account restriction or termination.

ZexusPro Limited may update this policy to reflect new products or features, new prohibited categories, safety developments, legal or regulatory requirements, changes in platform operations, or feedback from users or regulators.

The updated policy will state its effective date.